The intelligent platform that unifies all your customer conversations, automates support with AI, and delivers actionable insights — so your team can focus on what matters most.
Backed by the expertise of a multilingual Contact Center with operations in the US, Guatemala, El Salvador & Honduras
From live chat and AI automation to detailed analytics — Hey Sophie gives your team all the tools to support customers at scale.
Manage conversations from your website, email, WhatsApp, Facebook, Instagram, Telegram, LINE, SMS, and more — all from one unified dashboard.
Let Sophie handle repetitive questions automatically. She learns from your help center, FAQs, and past conversations to resolve common issues instantly.
Private notes, team assignments, collision detection, and auto-routing ensure the right agent handles every conversation efficiently.
Live dashboards, CSAT reports, agent performance metrics, and conversation analytics to measure what matters and optimize your support.
SOC 2 Type II compliant, end-to-end encryption, audit logs, role-based access control, GDPR compliance, and SSO/SAML support.
Speak your customer's language. Sophie helps agents respond in the customer's native language with smooth real-time translations.
Connect all your customer touchpoints and manage them seamlessly from a single, beautiful interface.
Sophie's built-in AI doesn't just automate — it understands context, learns from every interaction, and helps your team work smarter every day.
Based on the customer's order history and our return policy, I recommend offering a free replacement with expedited shipping. This customer has a high lifetime value.
Build a beautiful, customizable knowledge base that empowers customers to find answers 24/7 — reducing support volume and improving satisfaction.
Create organized, searchable help articles with rich content, categories, and multi-language support.
Natural language search that understands intent and delivers instant, relevant results to your customers.
Custom domains, SSL certificates, brand colors, and multiple portals for different products or audiences.
Send targeted, proactive messages to engage visitors before they even ask for help. Increase conversions and satisfaction.
Comprehensive dashboards and reports give you the visibility you need to make data-driven decisions and continuously improve your customer experience.
End-to-end encryption at rest and in transit to protect all customer data.
Rigorous compliance with strict protocols to safeguard your information.
Custom role-based access control, SSO/SAML, and detailed audit logs.
Full data privacy controls ensuring compliance with international regulations.
Native integrations and powerful REST APIs to connect Hey Sophie with Slack, Dialogflow, Google Translate, webhooks, CRM systems, and more.